The activities performed as part of the TDM service maintenance of equipment are:
TDM provides a variety of world-class support capabilities that ensure you have the right level of service-including telephone support, parts exchange, and on site assistance-delivered in a way that makes sense for your particular business.
Each service package guarantees your organization unlimited workday access to technical phone, video and on site support, all at single, fixed price.
Every package of service guarantees to the client an unlimited access to the technical support route e-mail, telephone, video conference and / or in site.
• Outsource the maintenance of your telecommunication equipment so you can concentrate on your core business.
• Cost-effective support through a budgetary fixed-fee contract that includes all service components.
• Flexible programs that reflect your specific response time and on site needs.
• Access to the professional expertise of TDM--via a single point of contact--with a technical expert who stays with your problem until it is resolved.
• Consistent service offering no matter where your telecommunication equipment is located
Remote technical support: As per the customer needs once we are informed that there is a problem in the voice, data and/or video equipment our remote technical support response via e-mail, telephone and/or video conferencing is two hours from Monday to Friday, during working days, from 7:30 AM to 6:00 PM hour United States of America Mountain time or from Monday to Sunday 24 hours of the day.
A knowledge and expert engineer will test, isolate, identify, define and follow up the solution necessary actions when there is any problem.
In order to provide a virtual remote technical support, as if we were on site, our Service Center has a video conferencing equipment with access to calls via ISDN and IP, counting with an ISDN BRI line to make calls at 128 Kbps and with access to Internet to make calls up to 1024 Kbps.
Manufacturer's technical remote support: In agreement to the needs of the client of Monday to Friday, during working days of The United States, of 8:00 AM to 5:00 PM hour of this of The United States, we will possess technical remote support of the manufacturer route e-mail, telephone and / or video conference for the equipment of voice, data and / or video.
Update of software: to correct any mistake or fault of the equipments of voice, information and / or video we will realize the update of software adapted for any equipment of agreement to the needs of the client.
To the beginning of the service of maintenance of the equipment of his infrastructure of voice, data and / or video we will realize an update of software to the last version of available software, permitting to obtain the maximum functionality of the equipment.
We will realize the update of software with the support of the manufacturer.
Remote preventive monitoring: In agreement to the needs of the client, every day, every week or every month from Monday until Friday, during working days, of 7:30 AM to 6:00 PM or from Monday until Sunday 24 hours of the day we will realize a remote monitoring to the equipment of voice, information and / or video in order to anticipate future problems.
In agreement to the needs of the client we will send a report of the monitoring realized to the equipment of voice, data and / or video.
We need to establish a connection strictly between ourselves and the client route VPN of agreement to the safety levels that the client needs to be able to realize the remote monitoring to the equipment of voice, data and / or video.
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