Switchvox. Facilities

Small Business

Medium Business

Enterprise

Model

Switchvox SOHO AA60

Switchvox SMB AA60

Switchvox SMB AA300

Switchvox SMB AA350

Unified Communications

3 of 7

7 of 7

7 of 7

7 of 7

Voice Over IP

O

O

O

O

Conferencing

O

O

O

O

Call Queues

O

O

O

O

Fax

x

O

O

O

Chat (instant Messaging)

x

O

O

O

Video Calling

x

O

O

O

IMAP Mailbox

x

O

O

O

Extensions

9 of 10

10 of 10

10 of 10

10 of 10

Extensions

Unlimited

Unlimited

Unlimited

Unlimited

IP Phone / ATA extensions

Unlimited

Unlimited

Unlimited

Unlimited

Analog phone extensions

Unlimited

Unlimited

Unlimited

Unlimited

Call queue extensions

O

O

O

O

Virtual Extensions

O

O

O

O

IVRs

O

O

O

O

Extension Templates

O

O

O

O

Control permissions for each extension

O

O

O

O

3,4,5 digit extensions

O

O

O

O

Extension Groups

x

O

O

O

Calling Methods

4 of 4

4 of 4

4 of 4

4 of 4

VoIP

O

O

O

O

Analog Phone Lines

O

O

O

O

T1/E1 Phone Lines

O

O

O

O

Connecting Multiple Switchvoxes

O

O

O

O

Call Control

6 of 7

7 of 7

7 of 7

7 of 7

Hold

O

O

O

O

Assisted Transfer

O

O

O

O

Blind Transfer

O

O

O

O

Call Parking

O

O

O

O

Do Not Disturb

O

O

O

O

Send Calls

O

O

O

O

Directed Pickup

x

O

O

O

Switchboard

0 of 15

15 of 15

15 of 15

15 of 15

Click to call

x

O

O

O

See who else is on the phone

x

O

O

O

Drag and drop transfers

x

O

O

O

Current call control

x

O

O

O

One click on-the-fly recording

x

O

O

O

Record others' calls

x

O

O

O

Monitor, Whisper, Barge

x

O

O

O

Queue Member view

x

O

O

O

Queue supervisor view

x

O

O

O

Call Parking Lot Panel

x

O

O

O

Presence

x

O

O

O

Google Maps Panel

x

O

O

O

CRM Panel

x

O

O

O

Panel Pops

x

O

O

O

Screen Pops

x

O

O

O

Voicemail

3 of 5

5 of 5

5 of 5

5 of 5

Flexible Voicemail Access

O

O

O

O

Voicemail to your Email Inbox

O

O

O

O

Automatic Mailbox Creation

O

O

O

O

Voicemail Blast Groups

x

O

O

O

Custom Message Notification

x

O

O

O

Call Queues / ACD

19 of 29

29 of 29

29 of 29

29 of 29

Unlimited Call Queues

O

O

O

O

In Queue Call Routing

O

O

O

O

Route when a queue caller presses "0"

O

O

O

O

Queue Caller Timeout

O

O

O

O

Queue Member Circuit Limit

x

O

O

O

Route when max queue length reached

x

O

O

O

Route when no members logged in

O

O

O

O

Custom Music on Hold per Queue

O

O

O

O

Invisible Queues

O

O

O

O

Members Never Busy

O

O

O

O

Announce Position in Queue

O

O

O

O

Announce Estimated Hold Time

O

O

O

O

Announcement Frequency Control

O

O

O

O

Log-in queue members

x

O

O

O

Permanent queue members

O

O

O

O

Real Time Queue Status

O

O

O

O

Historical Queue Logs

O

O

O

O

Historical Queue Statistics

O

O

O

O

Advanced Queue Charts

x

O

O

O

Acknowledge Call

x

O

O

O

Auto Log Off

x

O

O

O

One-touch Log in/Log off

x

O

O

O

Queue Member Presence

x

O

O

O

Agent only extensions

x

O

O

O

Ring All

O

O

O

O

Round Robin

O

O

O

O

Fewest Calls

O

O

O

O

Least Recently Called

O

O

O

O

Random

O

O

O

O

Conferencing

2 of 4

4 of 4

4 of 4

4 of 4

Simple Conference Room

1 max

Unlimited

Unlimited

Unlimited

Meet Me Conference Center

x

O

O

O

Listen Only Conference Calls

x

O

O

O

Conference via handset

O

O

O

O

3 of 4

4 of 4

4 of 4

4 of 4

2-way Intercom

1 max

Unlimited

Unlimited

Unlimited

1-way Paging

1 max

Unlimited

Unlimited

Unlimited

Overhead Paging

O

O

O

O

Direct Paging and Intercom

x

O

O

O

Music On Hold

3 of 3

3 of 3

3 of 3

3 of 3

Custom Music on Hold

O

O

O

O

Music on Hold included

O

O

O

O

Queue specific Music on Hold

O

O

O

O

14 of 19

19 of 19

19 of 19

19 of 19

Play Sound

O

O

O

O

Record Sound

O

O

O

O

Play Recorded Sound

O

O

O

O

Email Recorded Sound

x

O

O

O

Record Digits

O

O

O

O

Say Digits/Letters

O

O

O

O

Say a number

O

O

O

O

Say date/time

O

O

O

O

Dial Extension

O

O

O

O

Send to voicemail

O

O

O

O

Send to external number

O

O

O

O

Go to another IVR menu

O

O

O

O

Send call values to a URL

x

O

O

O

Gate Keeper

x

O

O

O

Conditional Clause

x

O

O

O

Time Based Clause

O

O

O

O

Change Language

x

O

O

O

Alter Caller ID

O

O

O

O

IVR Option Settings

O

O

O

O

Online Tools

2 of 3

3 of 3

3 of 3

3 of 3

Users Tool Suite

O

O

O

O

Administrators Tool Suite

O

O

O

O

Switchboard (Operator Console)

x

O

O

O

Recording & Monitoring

0 of 2

2 of 2

2 of 2

2 of 2

Call Recording

x

O

O

O

Call Monitoring

x

O

O

O

Logging & Reporting

4 of 6

6 of 6

6 of 6

6 of 6

Current Calls

O

O

O

O

Call Logs

O

O

O

O

Call Reporting

O

O

O

O

Queue Status

x

O

O

O

Queue Reports

x

O

O

O

Error Log

O

O

O

O

Voice & Data Integration

2 of 5

5 of 5

5 of 5

5 of 5

Call Creation API

x

O

O

O

Call Event Notification API

x

O

O

O

Outlook Integration

O

O

O

O

Firedialer

O

O

O

O

Screen Pops

x

O

O

O

Custom Sound Recordings

3 of 3

3 of 3

3 of 3

3 of 3

Sound Manager

O

O

O

O

Record same sound in multiple languages

O

O

O

O

Switchvox comes with over 300 sounds

O

O

O

O

More Features

7 of 8

8 of 8

8 of 8

8 of 8

Dial By Name Directory

O

O

O

O

Custom Time Frames

O

O

O

O

Upgradeable Hardware

O

O

O

O

Advanced Diagnostics

O

O

O

O

IP Phone Diagnostic Tool

O

O

O

O

VOIP Provider Diagnostic Tool

O

O

O

O

International analog line support

x

O

O

O

1 Business Hours: Monday to Friday, from 8:00 am to 5:00 pm USA Mountain Time.

3 Shipping and Handling Cost for Cities Outside Mexico or USA, please get the correct price from your Account Manager.

4 Prices expressed in US American Dollars, Prices does not include TAX.